Key Responsibilities

• Lead end-to-end project delivery, ensuring projects are completed on time, within scope, and aligned with business objectives.
• Manage multiple projects and cross-functional teams while maintaining high standards of delivery excellence.
• Build strong relationships with stakeholders and clients, ensuring successful outcomes and customer satisfaction.
• Monitor project performance through KPIs, SLAs, and reporting mechanisms.
• Identify, manage, and mitigate project risks and operational challenges.
• Drive process improvements and operational efficiencies using industry best practices.

Requirements

• Bachelor’s Degree in Business Administration, Management, Information Technology, or a related field.
• Professional certifications such as PMP, Prince2, Agile, Scrum Master, Six Sigma, or ITIL will be an added advantage.
• Minimum 7+ years of experience in project management, operations management, or related fields.
• Proven experience managing diverse, multi-site teams and delivering projects in complex business environments.
• Strong background in stakeholder management, risk management, SLA tracking, and client-focused delivery.
• Hands-on experience with project management tools such as Jira, Asana, MS Project, Trello, or similar platforms.
• Familiarity with Lean, Six Sigma, Root Cause Analysis, and continuous improvement methodologies.